Shipping policy
Shipping Coverage & Restrictions
Shipping Regions
We currently ship to the following European countries: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
Unshippable Regions: Cyprus, Malta, Croatia
Restricted Areas
Please note that delivery is not available to certain regions, including island territories, PO Boxes, military addresses, or private islands, within the countries listed above. Examples include:
● Spain: Canary Islands, Balearic Islands
● France: Corsica, French Overseas Territories
● Denmark: Faroe Islands, Greenland
● Germany: Helgoland, Büsingen
● Finland: Åland Islands
● Portugal: Madeira, Azores
● Italy: Sardinia, Sicily
● Greece: Crete
Important Notes
● If you are unsure whether your location is eligible, please contact our support team support@aliencell.com.
● We currently do not ship to PO Box or military addresses (APO/FPO).
Shipping Region Mapping
| Shipping Region | Included Countries (ISO Codes) |
|---|---|
| Germany | Germany (DE) |
| Central & Western Europe | Austria (AT), Belgium (BE), Denmark (DK), France (FR), Luxembourg (LU), Netherlands (NL) |
| South & Central Core | Italy (IT), Poland (PL) |
| South & Mid-West Europe | Spain (ES), Czech Republic (CZ) |
| Atlantic Edge | Portugal (PT), Ireland (IE) |
| Mid-Europe Districts | Hungary (HU), Slovenia (SI), Slovakia (SK) |
| Sweden | Sweden (SE) |
| Finland | Finland (FI) |
| The Baltics | Estonia (EE), Latvia (LV), Lithuania (LT) |
| Southeast Europe | Greece (GR), Romania (RO), Bulgaria (BG) |
| Unshippable Regions | Croatia (HR), Cyprus (CY), Malta (MT) |
Shipping Origin
● Germany (primarily for machines and add-ons)
Shipping Time & Cost
Please note:
●Germany : Delivery typically takes 2–5 business days after dispatch.
●Other countries : Delivery typically takes 5–8 business days.
●For pre-order items: Estimated dispatch within 3 months; delivery in 14–60 business days. Please refer to the product page for the latest information.
● Shipping fees are automatically calculated at checkout based on the items in your order and the delivery address.
Machine Products — Shipping Cost by Region (€)
| Region | Basic Combo (20W/40W/60W) |
All-inclusive (40W/60W) |
Module Combo (20W+60W / 40W+60W) |
Premium Combo (20W/40W/60W) |
Air-Pro Combo (20W/40W/60W) |
|---|---|---|---|---|---|
| Germany (DE) | €77 | €97 | €83 | €84 | €84 |
| Central & Western Europe (AT,BE,DK,FR,LU,NL) | €72 | €114 | €84 | €86 | €87 |
| South & Central Core (IT,PL) | €87 | €131 | €99 | €102 | €103 |
| South & Mid-West Europe (ES,CZ) | €96 | €142 | €109 | €112 | €113 |
| Atlantic Edge (PT,IE) | €104 | €153 | €117 | €121 | €122 |
| Mid-Europe Districts (HU,SI,SK) | €104 | €146 | €115 | €118 | €120 |
| Sweden (SE) | €104 | €156 | €121 | €121 | €122 |
| Finland (FI) | €104 | €171 | €121 | €125 | €133 |
| The Baltics (EE,LV,LT) | €104 | €163 | €117 | €121 | €133 |
| Southeast Europe (GR,RO,BG) | €104 | €187 | €119 | €130 | €144 |
Add-ons & Accessories — Shipping Cost by Region (€)
| Region | Air Assist Pro | Air Purifier | Air Purifier Filters | Handheld Vacuum | Honeycomb Panel | Laser Module (20W/40W/60W) |
Materials Pack | Mini Fire Extinguisher | Rotary Kits |
|---|---|---|---|---|---|---|---|---|---|
| Germany (DE) | €6 | €7 | €6 | €6 | €7 | €6 | €6 | €6 | €6 |
| Central & Western Europe (AT,BE,DK,FR,LU,NL) | €13 | €15 | €13 | €13 | €14 | €13 | €13 | €13 | €13 |
| South & Central Core (IT,PL) | €13 | €16 | €13 | €13 | €15 | €13 | €13 | €13 | €13 |
| South & Mid-West Europe (ES,CZ) | €14 | €17 | €14 | €14 | €16 | €14 | €14 | €14 | €14 |
| Atlantic Edge (PT,IE) | €14 | €18 | €15 | €14 | €17 | €14 | €14 | €14 | €14 |
| Mid-Europe Districts (HU,SI,SK) | €12 | €16 | €12 | €12 | €14 | €12 | €12 | €12 | €12 |
| Sweden (SE) | €17 | €18 | €17 | €17 | €17 | €17 | €17 | €17 | €17 |
| Finland (FI) | €18 | €29 | €18 | €18 | €21 | €18 | €18 | €18 | €18 |
| The Baltics (EE,LV,LT) | €14 | €29 | €14 | €14 | €17 | €14 | €14 | €14 | €14 |
| Southeast Europe (GR,RO,BG) | €18 | €40 | €19 | €18 | €26 | €18 | €18 | €18 | €18 |
Processing & Delivery Time
● Orders will be shipped within 1 business day after payment is confirmed (business days: Monday–Friday, excluding holidays).
● Holiday shipping: Subject to the operating schedule of carriers. Please check website notices before holidays.
Order Tracking
● You will receive a notification when your order is shipped.
● You may also track your order in your order history in the account center OR track your order HERE
● It may take up to 48 hours for your tracking number to be activated.
Shipment Carriers
● For EU deliveries, our primary carriers are DHL, DPD, GLS, and FedEx.
Duties & Taxes
● We will pay for all the tariffs. Our customers do not need to pay any tariff fees.
● We collect VAT for EU countries according to the local policy of your shipping place and you can see the details on your order.
Address & Order Changes
● Address changes can be requested within 24 hours after placing an order by contacting customer service.
● Once the package is shipped, addresses cannot be changed. Customers are responsible for delivery failures or lost packages due to incorrect addresses.
Order Cancellation & Refusal
● To cancel an order, contact customer service before the package is shipped. Refunds or returns will follow the standard policy.
● Should you refuse delivery of any package, you will be responsible for the original shipping charges, any return shipping fees, and any duties or taxes incurred on the shipment.
Package Inspection & After-Sales
● Please inspect the package carefully upon receipt. If it is severely damaged, opened, or abnormal, do not sign for it and contact customer service immediately.
● For missing or damaged items, provide photos or videos on the day of receipt to customer service for prompt resolution.
Customer Support
For any questions regarding shipping, orders, or after-sales service, please contact: support@aliencell.com.