Who Is Eligible

VAT refunds are available for EU business customers (excluding Germany). To be eligible, please make sure you have a valid VAT ID that can be verified in the VIES system, and that your delivery address matches your VAT registration details.

How VAT Refund Works

Aliencell-tax-refun-icon-1.svg__PID:360648f2-6d4d-4cbe-ba58-3226a2336871

01

Place your order with VAT applied at checkout.

Aliencell-tax-refund-5.svg__PID:af85e817-3896-4809-aaca-9a809fe2a38d

02

Submit your VAT number after completing your purchase.

Aliencell-tax-refun-icon-3.svg__PID:37360648-f26d-4d9c-befa-583226a23368

03

We will verify your VAT number via EU VIES within 1–2 business days.

Aliencell-tax-refun-icon-4.svg__PID:8a373606-48f2-4d4d-9cbe-fa583226a233

04

Once approved, we process your VAT refund within 1–3 business days.

FAQ

Who is eligible for a VAT refund?

Verified EU business customers (excluding Germany) with a valid VAT ID that can be confirmed via the VIES system.

Do the VAT number and delivery address need to match?

Yes, your VAT ID must match the country and business details of the delivery address. Otherwise, the refund request may not be approved.

How long does it take to process a VAT refund?

VAT verification typically takes 1–2 business days. Once approved, refunds are usually processed within 1–3 business days.

When and how do I submit my VAT number?

You can submit your VAT number after placing an order by completing the refund request form on this page.

What are the VAT tax rates that countries can deduct?

Austria 20.00%
Belgium 21.00%
Bulgaria 20.00%
Cyprus 19.00%
Czech Republic 21.00%
Denmark 25.00%
Estonia 20.00%
Finland 24.00%
France 20.00%
Greece 24.00%
Hungary 27.00%
Ireland 23.00%
Italy 22.00%
Latvia 21.00%
Lithuania 21.00%
Luxembourg 17.00%
Malta 18.00%
Netherlands 21.00%
Poland 23.00%
Portugal 23.00%
Romania 19.00%
Slovakia 20.00%
Slovenia 22.00%
Spain 21.00%
Sweden 25.00%

Can I apply for a tax refund here for orders from other purchasing channels?

No, you can only apply for orders purchased from the official website.